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What is the order process?
Custom design - First determine the product design.
Sample - Make samples for you to check.
Confirm the order - start mass production after confirming the sample.
Deposit - 30% deposit before mass production.
Remaining payment - pay the balance in full after inspection and before delivery.
Transportation - We will deliver the goods directly to your designated location.
After-sales service - We will provide you with a shipping number for real-time tracking. If there are any problems with the goods, you can contact us.
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Can we customize our logo on the product?
Of course, we can customize logos on almost all of our products.
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Can you help me with the design?
Of course, if you have an idea or a design sketch, we can help you design it. This requires more communication with our sales representative to make your design more satisfactory.
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In what format should I send my design?
We accept file types such as AI, PDF, PNG, JPG, JPEG, and CDR. If you have a vectorized file, that would be best.
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Can you provide professional Pantone color card selection?
We usually recommend that you go to the Pantone official website to select colors. You can also directly enter www.pantone.com/pantone-connect to make your selection. We will strictly produce according to the color number you provide.
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Does the custom product include packaging?
We usually provide free OPP bags, but if you choose exquisite packagings such as velvet bags or leather boxes, you will need to pay an additional packaging material fee.
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What is the price of your custom products?
Due to the different materials and processes used, our prices will also vary. The mold cost will also vary depending on each custom design. Therefore, you can send us your design and we will provide you with an exclusive quotation.